Privacy Policy

Last Updated: February 22, 2026

MHAC Rehab – Mental Health Advisors & Addiction Care California ("MHAC Rehab," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at mhacrehab.com, contact our treatment center, or use our services at our facility located at 14402 Union Ave, San Jose, CA 95124.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide when you:

• Contact us by phone at (209) 440-0294, email ([email protected]), or through our website
• Request information about our treatment programs
• Submit an insurance verification request
• Apply for admission to our treatment center
• Receive treatment at our facility

This information may include your name, phone number, email address, mailing address, insurance information, and health-related information.

Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website or source
• Device information

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries about addiction treatment at our San Jose facility
• Process admissions applications and insurance verification requests
• Provide clinical care and treatment services at our treatment center
• Communicate with you about your care or account
• Improve our website, services, and patient experience
• Comply with legal and regulatory requirements
• Analyze website usage through aggregated, anonymized data

3. HIPAA Compliance & Protected Health Information

As a healthcare provider, MHAC Rehab is subject to the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2, which govern the privacy and security of Protected Health Information (PHI) and substance use disorder patient records.

Your HIPAA Rights

• Right to Access: You have the right to view and obtain copies of your health records maintained at our facility.
• Right to Amend: You may request corrections to your health information if you believe it is inaccurate or incomplete.
• Right to Restrict: You may request restrictions on how we use or disclose your health information.
• Right to Confidential Communications: You may request that we communicate with you in a specific way or at a specific location.
• Right to Accounting: You may request an accounting of disclosures of your health information.
• Right to Notification: You have the right to be notified in the event of a breach of your unsecured health information.

42 CFR Part 2 Protections: Substance use disorder treatment records receive additional federal protections. We do not disclose your treatment records without your written consent, except as permitted by law (medical emergencies, audit/evaluation purposes, qualified research, or court order).

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information in the following circumstances:

• Treatment, Payment, and Operations: We may share PHI with healthcare providers involved in your care, insurance companies for payment purposes, and as necessary for healthcare operations, in compliance with HIPAA.
• Legal Requirements: We may disclose information when required by law, regulation, court order, or governmental request.
• Service Providers: We may share information with trusted third-party vendors who assist in operating our website or services, subject to strict confidentiality agreements.
• Safety: We may disclose information when necessary to prevent serious harm to you or others.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. These may include:

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: Help us understand how visitors interact with our website through aggregated data.
• Functional Cookies: Remember your preferences for a better experience.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication procedures
• Regular security assessments and updates
• Staff training on privacy and security best practices
• Physical security measures at our San Jose treatment facility

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. If you have concerns about the security of your information, please contact us.

7. Your Rights

Depending on your jurisdiction, you may have additional rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Correction: Request correction of inaccurate personal information.
• Opt-Out: Opt out of certain data collection practices.

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). To exercise any of these rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policy of every website you visit.

9. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly.

10. ADA Compliance

MHAC Rehab is committed to ensuring that our website and facility are accessible to all individuals, including those with disabilities. If you experience any accessibility issues, please contact us so we can assist you.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us for Privacy Concerns

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is handled, please contact our Privacy Officer:

• Phone: (209) 440-0294
• Email: [email protected]
• Mail: Privacy Officer, MHAC Rehab, 14402 Union Ave, San Jose, CA 95124

For HIPAA-related complaints, you may also contact the U.S. Department of Health and Human Services Office for Civil Rights.